Transperth call centre wins WA Contact Centre of the Year - Public Transport Authority of Western Australia
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/ Categories: PTA News, Transperth

Transperth call centre wins WA Contact Centre of the Year

Transperth’s call centre took out the top gong in the 2014 Auscontact Contact Centre of the Year awards recently.

The Serco-run centre won the award for a call centre with fewer than 30 full-time employees.

Centre manager Lynne Devine was also named as a finalist for the WA Contact Centre Manager of the Year award.

Transperth spokesman David Hynes said the call centre was a key part of Transperth’s customer service mix.

“Staff taking calls from the InfoLine provide our passengers and members of the public with information regarding fares, timetables, ticketing, lost property and general inquiries,” he said.

“They also deal with customer complaints or provide information in the event of delays – not always an easy task.

“This award acknowledges the team’s high level of professionalism and customer service.”

The Serco Transperth team will now go on to represent WA in Melbourne at the national awards in October.

The Transperth InfoLine can be contacted on 13 62 13.

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