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Saturday, 27 July 2024
About usHow to contact usFeedback and complaints

Feedback and complaints

Feedback is integral to our Customer Service Charter and helps us to improve our public transport services in WA

The PTA strives to provide the highest level of public transport services to our community. Complaints, commendations, suggestions and general comments can be made the online feedback form below or by phone to our InfoLine (13 62 13).

If your feedback relates to misconduct, please refer to our Report Misconduct page. A misconduct report should be submitted if you believe a PTA employee may be abusing their authority as a public officer for personal gain, causes detriment to another person, or acts contrary to the public interest.

Online feedback form

Complete the following form to register your feedback on the PTA, its people, projects and the services it provides. Please note, we will not respond to any feedback which contains sexist, racist or any other anti-social comments.


The PTA acknowledges Traditional Owners of Country throughout Australia and recognises acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.   

Aboriginal and Torres Strait Islander people are advised that this site may contain images or names of people who are deceased.

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