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Thursday, 25 July 2024

Supplier enquiries & feedback

Do you have an enquiry or feedback? Here's how to reach us

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Contact our procurement section

Do you have a general procurement enquiry or want to provide feedback on our service? Email us at:

Does your enquiry or feedback relate to a current procurement process?

Please contact the officer nominated in the tender or request document to discuss your query.

Not satisfied following your discussion?

Submit your complaint in writing to:  

Amanda Branley
Chief Procurement Officer
Public Transport Authority
PO Box 8125
Perth Central Business Centre WA 6849
Tel: (08) 9326 2635

How your complaints are handled

We strive to resolve all complaints within 10 working days

  • The Chief Procurement Officer will acknowledge receipt of your complaint
  • Your complaint will be assessed and you will be notified of the outcome by the Chief Procurement Officer
  • If your complaint cannot be investigated and resolved within 10 working days, the Chief Procurement Officer will advise you on the estimated time frame for completing the investigation
  • Once the investigation is complete, you will be informed of the findings and any further action that results

If you are unhappy with the response you receive, you can make a formal complaint to the Department of Finance (who oversee all WA Government Procurement) via the Finance Feedback Management System. The Department of Finance may then undertake an independent review of your complaint. 

For assistance on making a formal complaint to the Department of Finance visit getting feedback on your offer.

The PTA acknowledges Traditional Owners of Country throughout Australia and recognises acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.   

Aboriginal and Torres Strait Islander people are advised that this site may contain images or names of people who are deceased.

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