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Snapshots
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OTR performances were mixed - the Prospector, AvonLink and MerredinLink all improved, but the Australind and road coaches slipped back.
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Due mainly to a good increase in Prospector numbers, total patronage edged up 0.7 per cent to 449,804.
Upgrades/Maintenance
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A program to upgrade the seating in the Australind railcars was completed; the Prospector’s seating and entertainment system will be upgraded in 2012-13.
Passenger satisfaction
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Customer satisfaction, as measured by the PSM, remained high with 90 per cent of passengers happy with the overall level of service.
Revenue/Expenditure
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Revenue was up 7.2 per cent at $11.22m; expenditure was also higher, up 0.61 per cent at $46.51m.
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