Transperth Ferries
Transperth ferries
Two Transperth ferries (MV Phillip Pendal and MV Shelley Taylor-Smith) operate between the city (Barrack Street) and South Perth (Mends Street) providing 80 services on an average weekday from September to April, and 60 on an average weekday from May to August.
Patronage
The ferry service represents only a very small proportion of Transperth system patronage (less than 0.5 per cent). Fluctuations in the tourism market have a significant impact on ferry boardings, about half of which are accounted for by tourists.
In 2011-12, total boardings on ferry increased by 0.6 per cent to 474,000.
Transperth ferries: Patronage (millions)
Passenger satisfaction
Transperth Ferries: Level of overall customer satisfaction
The 2012 PSM continued a long-established trend with a very high proportion of passengers expressing satisfaction with the ferry service overall. The importance rating of the key service characteristics (other than passenger safety) and their respective levels of satisfaction are shown in the accompanying table.
|
Service characteristic |
Importance rating (%) |
Satisfaction (dissatisfaction) rating (%) |
|||
|---|---|---|---|---|---|
| 2011 | 2012 | 2011 | 2012 | ||
|
Cost of the fare |
80 |
79 |
84 (0) |
83 (3) |
|
|
Cleanliness on board |
73 |
69 |
99 (0) |
99 (0) |
|
|
Service frequency weekdays |
50 |
64 |
79 (7) |
69 (16) |
|
|
Speed of the trip |
53 |
60 |
98 (0) |
99 (0) |
|
|
Shelter at the jetty |
60 |
57 |
78 (14) |
84 (8) |
|
|
Punctuality |
61 |
56 |
98 (0) |
99 (1) |
|
|
Availability of seats |
52 |
55 |
98 (1) |
100 (0) |
|
|
Access to ticket purchase facilities |
48 |
45 |
94 (0) |
76 (12) |
|
Passenger safety
In the PSM, ferry users were asked “How safe do you generally feel from personal interference or threat from other passengers?” The accompanying graph shows the proportion of respondents who “always/usually” feel safe at specified times/locations.
Results again showed that almost all ferry passengers feel safe onboard and at the jetty during the day, and the 2012 survey recorded a significant improvement in the proportion of users who also felt safe at night.
A CCTV camera system has been installed on the two vessels. It is continuously monitored to ensure passenger safety and security of the vessels when operations have ceased.
Transperth Ferries: Customer perception of safety
