Who are we?

The Public Transport Authority of Western Australia (PTA), which was formed on 1 July 2003, is responsible for the operation of all bus, train and ferry public transport services in the greater metropolitan area under the Transperth brand. View image It also operates public transport services in regional centres, operates road coach and rail passenger services to regional areas under the Transwa brand, View image and administers and manages school bus services.

In addition to these transport services, the PTA is responsible for designing, building and maintaining public transport infrastructure, and for protecting the long-term viability of Western Australia’s freight rail corridor and infrastructure.

The PTA delivers public transport services seven days a week and in some cases up to 24 hours a day.

As at 30 June 2008, the PTA had 1351 employees spread across the metropolitan area, from Nowergup in the north to Mandurah in the south and Midland in the east, as well as in major regional centres such as Albany, Bunbury, Esperance, Geraldton and Kalgoorlie.

The PTA’s purpose

To increase the use of public transport through the provision of customer-focussed, safe and cost-effective passenger transport services.

The PTA’s aim

To make public transport an attractive and sustainable choice for connecting people and places.

The PTA’s values

The people of the PTA:

Fulfilling the Government’s vision for Western Australia

The PTA is required to demonstrate in its annual report that it contributes to the State Government’s vision for Western Australia: “The best opportunities for current and future generations.” The vision is set out in the September 2006 document Better Planning: Better Futures, which establishes strategic outcome goals under the five headings:

In this report, the PTA fulfils this reporting obligation by identifying the relevant strategic outcomes and the contribution the PTA has made to them in 2007/08 through:

Measuring effectiveness and efficiency

To make its contribution to the Government’s vision for Western Australia, the PTA has targeted two outcomes:

  1. An accessible, reliable and safe public transport system.
  2. Protection of the long-term functionality of the railway corridor and railway infrastructure.

The PTA’s indicators of success in achieving the first of these outcomes are based on patronage and service provision, accessibility, reliability, customer satisfaction, safety and cost-efficiency. Its indicators of success in achieving the second of these outcomes are based on quality management of the railway corridor and residual issues of the rail freight network. Note that the rail freight network was leased to private sector operators in 2000.

Customer Service Charter

The PTA is a customer-service oriented organisation, responsible for the delivery of efficient and sustainable passenger transport services to the public. It operates under the following Customer Service Charter:

PTA achievements

The PTA’s major achievements in 2007/08 were: