Transwa Road Coaches

Road coach passenger numbers have increased due to greater seating capacity in the fleet of the new Scania coaches and effective marketing.

2 Accessible public transport

This is a new measure and comparative data for actuals 2002/03 and 2003/04 is not available.

Accessibility to public transport is measured as the proportion of street addresses within the Perth Public Transport Area (PPTA) which are within 500 metres of a Transperth stop providing an acceptable level of service.

“Acceptable level of service” is defined as an hourly service during the day with at least three trips (i.e. at 20-minute intervals) in the peak flow direction in the morning and/or afternoon peak hour.

The indicator uses point street addresses from Department of Land Information (DLI) and service information and stop location data from the Transperth Route Information System (TRIS).

In 2004/05, 70.6% of street addresses met the criteria compared to a target level of 70%, demonstrating PTA meets its accessibility standards in the Per th metropolitan area.

3 Service reliability

According to an independent survey to measure customer satisfaction, service reliability is ranked as one of the most significant characteristics of a quality service. Service reliability is essentially a combination of two main factors, punctuality and consistency.

Services are considered to be punctual if they arrive within a limited period of time after the scheduled arrival time.These parameters referred to as “on-time arrival” are shown below for each operation.

Operation	On time arrival parameter
Metropolitan and regional passenger services
Transperth Train Transperth Bus Transperth Ferry	3 minutes 4 minutes 3 minutes
Country passenger rail and road coach services
Prospector Australind AvonLink Road coaches	15 minutes 10 minutes 10 minutes 10 minutes
Regional school bus services
Regional school bus services	Drop off no less than 10 minutes before school starts and pick up within 10 minutes of school ending

Metropolitan and regional passenger services

Transperth Train Operations

On-time running delays for the metropolitan train services were experienced as a result of speed restrictions and line closures for the new works associated with the New MetroRail project.