TRANSPERTH FERRIES
DESCRIPTION OF SERVICES
Two vessels operate between the City (Barrack Street) and South Perth (Mends Street) providing 80 services on an average weekday, September to April, and 60 services on an average weekday during winter from May to August.
The Transperth ferry service has been operated by a Transperth contractor since 1995. The service is currently provided under contract by Captain Cook Cruises.
PATRONAGE
Ferry patronage continued its upward trend in 2006/07. Fare-paying boardings increased by 8.4% from 401,000 in 2005/06 to 435,000 in 2006/07, while total boardings recorded an increase of 8.5% from 502,000 to 545,000. Since 2004/05, patronage on Transperth’s ferry service has increased by around 18%.
On a per kilometre basis, fare-paying boardings which had increased to 11,620 in 2005/06 rose to 12,598 in 2006/07, i.e. by 8.4% and total boardings increased by 8.6%, from 14,547 to 15,799.
PASSENGER SATISFACTION
The Transperth Passenger Satisfaction Monitor 2007 showed that a very high proportion of passengers continued to express satisfaction with Transperth’s ferry service overall, continuing the trend over the past five years.
The importance rating of the service characteristics of Transperth’s ferry service (other than passenger safety) and the level of satisfaction for each key service characteristic are shown in the table.
Passenger rating of characteristics of Transperth ferry services
SERVICE CHARACTERISTIC |
IMPORTANCE RATING | SATISFACTION RATING | ||
| 2006 | 2007 | 2006 |
2007 | |
| Cleanliness on board | 69% | 80% | 99% (0%) | 97% (0%) |
| Cost of fares | 64% | 70% | 90% (1%) | 92% (2%) |
| Punctuality of the ferry service | 54% | 66% | 92% (2%) | 92% (1%) |
| Number of ferries during the day | 59% | 62% | 67% (17%) | 77% (9%) |
| Shelter at the jetty | 62% | 55% | 79% (16%) | 80% (14%) |
| Availability of seats on the ferry | 50% | 54% | 100% (0%) | 100% (0%) |
| Easy access to ticket purchasing facilities | – | 52% | – | 92% (4%) |
| Speed of trip | 55% | 50% | 98%(0%) | 96% (1%) |
Note: Dissatisfaction level shown in parenthesis.
PASSENGER SAFETY
In the Passenger Satisfaction Monitor, ferry users were asked: “How safe do you generally feel from personal interference or threat from other passengers …?”
The graph shows the proportion of respondents who “always or usually feel safe” at the specified times/locations on the ferry services.
The results for the past five years show that almost all ferry passengers generally felt safe on-board the ferry during the day and at night. While almost all users felt safe at the jetty during day, the proportion of users who felt safe at the jetty at night fell significantly from 97% to 89%.
