Transperth Train Operations (TTO) operates an electrified suburban train system with more than 867 services on an average weekday and in excess of 5,488 services weekly.

At 30 June 2007, the system covered 101.7 kilometres of track with 59 stations on five lines, and a fleet of 189 railcars which can be coupled in configurations of two, three, four or six railcar trains.

The train network consists of the Joondalup Line (33.2km), the Fremantle Line (19.0km), the Midland Line (16.0km), the Armadale Line (30.5km) and the Thornlie Line (3.7km).


*Transperth's first series of electric trains


The total cost of providing train services (inclusive of capital charges) increased 22.9% from $262.3 million to $322.3 million. Operating costs (excluding capital charges) rose from $106.9 million to $144.3 million, i.e. by 35.1%.

Between 2005/06 and 2006/07, the Capital User Charge increased by over 200% and accounted for over half of PTA’s total capital charges in 2006/07. The increase in operating costs was largely due to expenditure on recruiting and training train crews for the new railway and new Passenger Ticketing Assistants to be deployed at the “closed” stations which is an integral part of the new SmartRider ticketing system.


Patronage on Transperth train services recorded a substantial increase for the third year in succession. In 2006/07, fare-paying boardings rose 7.9% to 22.659 million from 21.002 million in 2005/06, while total boardings recorded a 4.8% increase to 35.758 million from 34.133 million.

The significant increase in fare-paying boardings in 2006/07 followed an increase of 6.3% in 2004/05 and 4.8% in 2005/06. This rapid growth in patronage occurred following the expansion of the train fleet and the increasing use of three- and six-car trains in 2006/07. The convenience of park and ride resulting from the 786 parking bays at Clarkson train station and 609 bays at Greenwood train station also helped to attract more patrons to the network resulting in fewer transfer boardings.

For total boardings (which includes transfers), the rate of increase continued at the rate of the previous three years.

Average boardings per service kilometre also increased in 2006/07, reversing the declining trend seen during the past three years. Between 2005/06 and 2006/07, fare-paying boardings per service kilometre increased from 2.581 to 2.695, i.e. by 4.4%, compared with the decline of 7.7% between 2004/05 and 2005/06. Total boardings per service kilometre increased from 4.194 to 4.253 (1.4%) between 2005/06 and 2006/07 while there had been a decline of 8.1% between 2004/05 and 2005/06. These changes were largely a result of service kilometres only increasing by 3.3% in 2006/07 compared with the 13.6% increase in 2005/06.

Transperth trains: Patronage (million)


The Transperth Passenger Satisfaction Monitor 2007 showed that a significant proportion of users continued to be satisfied with the train system, although the proportion fell to 87% from 89% in 2006 and 92% in 2005. The table shows that the level of satisfaction with key service attributes was high. However, in the case of three specific attributes, the level of dissatisfaction was significant – 18% were dissatisfied with availability of seats, 13% with the number of trains during peak times and 10% with respect to the ease of (or lack of) access to ticket purchasing facilities.

Transperth trains: Customer satisfaction overall

The importance rating of the service characteristics of Transperth’s train services (other than passenger safety) and the level of satisfaction/dissatisfaction for each key service characteristic are shown in the table.

Passenger rating of characteristics of Transperth train services

Cost of fares 70% 74% 68% (6%) 64% (9%)
Speed of the trip 66%73%92% (4%)91% (4%)
Punctuality of the train service 71% 69%87% (8%)88% (6%)
Cleanliness on board 55%61%85% (5%)86% (5%)
Availability of seats 53%60%78% (16%)74% (18%)
Number of trains during peak times 52%56%81% (13%)81% (13%)
Number of trains during the day 57%53%81% (5%)86% (5%)
Easy access to ticket purchasing facilities 46% 82% (10%)

Note: Dissatisfaction level shown in parenthesis.


In the Passenger Satisfaction Monitor, train users were asked: “How safe do you generally feel from personal interference or threat from other passengers …?”

The graph shows the proportion of respondents who “always or usually feel safe” at the specified times/locations on the train network.

The results for the past five years show that the proportion of train passengers who generally felt safe on-board trains and at station/interchanges during the day has remained high. However, the proportion of train users who generally felt safe on-board at night continued to fall, from 79% in 2004 to 75% in 2005 and 74% in 2006 and 71% in 2007. There was also a significant decline, from 63% in 2006 to 58% in 2007 in the proportion of respondents who generally felt safe at station/interchanges at night.

Transperth trains: Passenger safety perceptions

The PTA is firmly committed to ensuring that all passengers feel safe on the train network at all times. The centralised monitoring of digitised CCTV coverage at all stations via a state-of-the-art monitoring centre manned 24 hours a day continued during the year.

The PTA is firmly committed to ensuring that
        all passengers feel safe on the train network at
        all times.

Transit Officers were trained in the use of oleoresin spray which was then issued to them. This spray is deterring some people from anti-social behaviour and allows potentially dangerous situations to be better controlled.

To address the issue of achieving full Transit Officer staffing, a very active recruiting program was undertaken during the year and a website was developed to assist in this program.