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Wednesday, October 18, 2017

Media statements

/ Categories: PTA News, Transperth

Nine in 10 passengers happy with Transperth

The first official bus motored into the Perth Busport under Wellington Street in the city today as a State Government survey found that about 90 per cent of regular Transperth passengers are happy with their train, bus or ferry services.

The 2015 Passenger Satisfaction Monitor is an annual survey of regular users of Transperth services. This year's survey covered 4,300 people across the bus, train and ferry network.

Transport Minister Dean Nalder said the survey found:

  • 92 per cent satisfaction from train passengers (91 per cent in peak hour and 93 per cent during off-peak)
  • 86 per cent satisfaction from bus passengers
  • Up to 97 per cent satisfaction from CAT bus passengers
  • 100 per cent satisfaction from ferry passengers.

"It's fantastic to hear straight from passengers that the services provided by the State Government to the community are well-received by the people actually using them," Mr Nalder said.

Use of SmartRider, the cashless ticketing system, is at an all-time high with 99 per cent of users satisfied with the system.

"These results strongly support the State Government's decision to invest $244 million in 22 new trains and to expand the bus network.  Train passengers reported a significant improvement in the availability of seats. Perceptions about security fared well, with 82 per cent of bus passengers and 78 per cent of train passengers feeling safe on board at night," the Minister said.

"Transperth continues to invest in security across the network, and these results show passengers feel as safe on our services as they feel walking around Perth at night, or walking home from the bus or train station."

In a separate survey of 2,707 customers, the Department of Transport found growing awareness and satisfaction of driver and vehicle services, particularly the ability to do vehicle transfers online and to visit the expanded network of authorised inspection centres.

Fact File

  • Fremantle CAT won the highest rating from passengers, with 97%
  • The 950 'Superbus' was the highest rated non-CAT service, with 94%
  • The $209 million busport will help ease CBD congestion and travel time to the 10,000 vehicles per hour in peak times using Milligan, Wellington and William streets by:
    • removing all buses, except CAT services, from Wellington Street between William and Milligan streets
    • reducing the number of buses on William Street by about 40%
    • reducing vehicle movements at key intersections by between 5% and 24%
    • For more information, visit www.perthcitylink.wa.gov.au
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