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Monday, 21 August 2017

Media statements

/ Categories: PTA News

High satisfaction rate with Transwa

Transwa passengers have again given the organisation a big thumbs-up, with nine in 10 passengers either satisfied or very satisfied with the regional public transport provider.

Transport Minister Bill Marmion said the latest Passenger Satisfaction Monitor, marked the eighth year in a row that more than 90 per cent of survey participants had praised the service.

"Considering the vast distances Transwa passengers travel, this is a resounding acknowledgment that the State Government's commitment to quality transport service in the regions is working," Mr Marmion said.

"The average Transwa road coach and train passenger travels more than 300 kilometres per journey - it's crucial that all elements of their travel experience are positive.

"Issues like cost and timetable convenience, service cleanliness, punctuality and even staff manners have a real impact on that experience."

Road coach passengers are already benefiting from a record $16.3 million investment in 23 new road coaches.

"The 23 new coaches were funded by $15.1 million from Royalties for Regions, with a further $1.2 million generated by the sale of the old coaches," the Minister said.

"I am thrilled that State Government investment in regional public transport services continues to pay dividends for local WA communities, providing options for residents and tourists to see more of our great State."

Fact file

  • Transwa's fleet of railcars and road coaches travels to more than 240 regional communities
  • The road coach fleet operates 128 weekly scheduled services and carries more than 180,000 passengers a year. The rail fleet operates 76 weekly services and carries more than 212,000 passengers a year
  • The findings of the annual Passenger Satisfaction Monitor are used to refine and improve all elements of Transwa services
     
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