PTA Customer Service Charter

• The PTA is committed to providing a quality passenger transport service to the public.
• Our bus, train and ferry staff and contractors are focussed on delivering safe and reliable services.
• Our staff and contractors will treat customers in a respectful and professional manner.
• Our buses, trains, ferries and facilities will be clean and well presented.
• Current information about all PTA services will be available from customer service staff, brochures, timetables, our call centres and our websites.
• The PTA will plan and review passenger transport services in consultation with the community to get the best results.
• The PTA will plan and provide transport systems that respect the environment and improve sustainability.
• To help us improve our services we value your feedback on our PTA Commentline, 13 16 08, or via our online form.